PSOW (Public Services Ombudsman for Wales) decision

Swansea Bay University Health Board

Decided 21 February 2025 Reference PSOW-202401128 Outcome: Not Upheld Sector: Health Category: Clinical treatment in hospital Body on this site: Swansea Bay University Health Board

Themes assigned by this site (AI-generated): Clinical negligence harms learning

Full decision

Decision (the PSOW's words)

Ms C complained about the care and treatment her late father, Mr D, received from Swansea Bay University Health Board. She complained about whether it was appropriate to discharge Mr D from hospital on 24 December 2023. She also complained about whether there was delay in treating Mr D in the 2 days following his readmittance to hospital on 27 December 2023.

The investigation found that, while it was not reasonable to discharge Mr D on 24 December, this did not alter his outcome. The investigation also found that there was no delay in treating Mr D when he was readmitted to hospital. These complaints were not upheld.

From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202401128, 21 February 2025