Source · Ombudsman decisions
PSOW Individual Decisions
3,196 total decisions
867 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Jun 2026
3,196 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202600416 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 27 May 2026 |
| PSOW-202507781 | Cardiff Council | Local Government | Resolved / Early Resolution | 26 May 2026 |
| PSOW-202601015 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 26 May 2026 |
| PSOW-202502643 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Not Upheld | 26 May 2026 |
| PSOW-202510892 | A Dental Practice in the area of Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 22 May 2026 |
| PSOW-202502280 | Betsi Cadwaladr University Health Board | Health | Partly Upheld | 21 May 2026 |
| PSOW-202510195 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 21 May 2026 |
| PSOW-202501802 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Partly Upheld | 21 May 2026 |
| PSOW-202410207 | Wrexham County Borough Council | Local Government | Partly Upheld | 21 May 2026 |
| PSOW-202510343 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 21 May 2026 |
| PSOW-202509049 | Bridgend County Borough Council | Health | Resolved / Early Resolution | 21 May 2026 |
| PSOW-202410312 | Betsi Cadwaladr University Health Board | Health | Partly Upheld | 20 May 2026 |
| PSOW-202507910 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 20 May 2026 |
| PSOW-202508008 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 19 May 2026 |
| PSOW-202600721 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 19 May 2026 |
| PSOW-202508628 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 19 May 2026 |
| PSOW-202510712 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 19 May 2026 |
| PSOW-202504081 | Aneurin Bevan University Health Board | Health | Not Upheld | 18 May 2026 |
| PSOW-202507379 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 18 May 2026 |
| PSOW-202600735 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 18 May 2026 |
| PSOW-202600107 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 15 May 2026 |
| PSOW-202509986 | Cardiff Council | Local Government | Resolved / Early Resolution | 15 May 2026 |
| PSOW-202600381 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 May 2026 |
| PSOW-202510923 | Cardiff Council | Local Government | Resolved / Early Resolution | 13 May 2026 |
| PSOW-202600334 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 13 May 2026 |