Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202508484 | Bannau Brycheiniog National Park Authority | Local Government | Resolved / Early Resolution | 8 Apr 2026 |
| PSOW-202510582 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 7 Apr 2026 |
| PSOW-202510057 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 7 Apr 2026 |
| PSOW-202510744 | Bron Afon Community Housing Ltd | Housing | Resolved / Early Resolution | 7 Apr 2026 |
| PSOW-202508405 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 Apr 2026 |
| PSOW-202510759 | Cardiff Council | Local Government | Resolved / Early Resolution | 2 Apr 2026 |
| PSOW-202509223 | Cardiff Council | Local Government | Resolved / Early Resolution | 31 Mar 2026 |
| PSOW-202508850 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 31 Mar 2026 |
| PSOW-202509922 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 31 Mar 2026 |
| PSOW-202410152 | Hywel Dda University Health Board | Health | Partly Upheld | 30 Mar 2026 |
| PSOW-202510194 | Trivallis | Housing | Resolved / Early Resolution | 30 Mar 2026 |
| PSOW-202405003 | Llandrindod Wells Town Council | Local Government | Not Upheld | 30 Mar 2026 |
| PSOW-202307874 | Llandrindod Wells Town Council | Local Government | Not Upheld | 30 Mar 2026 |
| PSOW-202309450 | Llandrindod Wells Town Council | Local Government | Not Upheld | 30 Mar 2026 |
| PSOW-202405004 | Llandrindod Wells Town Council | Local Government | Not Upheld | 30 Mar 2026 |
| PSOW-202500410 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 30 Mar 2026 |
| PSOW-202502448 | Swansea Bay University Health Board | Health | Not Upheld | 30 Mar 2026 |
| PSOW-202509565 | Cadwyn Housing Association Ltd | Housing | Resolved / Early Resolution | 27 Mar 2026 |
| PSOW-202509039 | Wales & West Housing Association | Housing | Resolved / Early Resolution | 27 Mar 2026 |
| PSOW-202510012 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 26 Mar 2026 |
| PSOW-202407970 | Rhondda Cynon Taf County Borough Council | Local Government | Not Upheld | 26 Mar 2026 |
| PSOW-202506775 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 26 Mar 2026 |
| PSOW-202508407 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 26 Mar 2026 |
| PSOW-202508210 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 26 Mar 2026 |
| PSOW-202509082 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 25 Mar 2026 |