Dr B complained that Hywel Dda University Health Board had not provided a response to her complaint, which she made to it, in October 2025.
The Ombudsman found that the Health Board had failed to issue its complaint response. She said that this caused frustration and uncertainty to Dr B. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Dr B with an apology for the delay in issuing its complaint response, offer Dr B £75 in recognition of her time and trouble in making a complaint to the Ombudsman and issue its complaint response within 6 weeks.