Ms B complained that Swansea Bay University Health Board had not provided a response to her complaint, which she made to it in, November 2025.
The Ombudsman found that the Health Board had not provided regular and meaningful updates and a complaint response had not been issued. She said that this caused frustration and uncertainty to Ms B. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Ms B with an apology for the delay and failure to provide regular and meaningful uodates, offer £75 redress and issue its complaint response within 6 weeks.