Source · PSOW (Public Services Ombudsman for Wales)

Betsi Cadwaladr University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202504962 Sector Health Category Clinical treatment in hospital Decided 23 July 2026

View Betsi Cadwaladr University Health Board scorecard

Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗

Full decision

Mrs A complained about the management and care provided to her late father, Mr B, at Betsi Cadwaladr University Health Board’s Wrexham Maelor Hospital. The investigation focused on whether the diagnosis and treatment of Mr B’s sepsis was timely and appropriate.

The investigation found that Mr B’s diagnosis and treatment for sepsis was timely and appropriate. There was also no evidence to suggest there was any delay in diagnosing an infection or in providing appropriate treatment for any infections. Mrs A’s complaint was not upheld.

View original on PSOW (Public Servic… website