Source · PSOW (Public Services Ombudsman for Wales)

Betsi Cadwaladr University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202504962 Sector Health Category Clinical treatment in hospital Decided 23 July 2026

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Full decision

Mrs A complained about the management and care provided to her late father, Mr B, at Betsi Cadwaladr University Health Board’s Wrexham Maelor Hospital. The investigation focused on whether the diagnosis and treatment of Mr B’s sepsis was timely and appropriate.

The investigation found that Mr B’s diagnosis and treatment for sepsis was timely and appropriate. There was also no evidence to suggest there was any delay in diagnosing an infection or in providing appropriate treatment for any infections. Mrs A’s complaint was not upheld.

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Other decisions involving Betsi Cadwaladr University Health Board

Reference Date Summary Outcome
PSOW-202504789 30 Jun 2026 Mr B complained about the care and treatment received by his late wife, Mrs B, from the Health Board. The … Partly Upheld
PSOW-202601887 26 Jun 2026 Mr A complained that the Community Mental Health Team at Betsi Cadwaladr Health Board had failed to provide him with … Resolved / Early Resolution
PSOW-202601134 25 Jun 2026 Ms A complained about the care and treatment provided by Betsi Cadwaladr University Health Board to her late sister. Ms … Resolved / Early Resolution
PSOW-202601280 19 Jun 2026 Mrs A complained that the Health Board did not adequately address her concerns and that further improvements were needed toits … Resolved / Early Resolution
PSOW-202600764 10 Jun 2026 Mr X complained that Betsi Cadwaladr University Health Board failed to fully address his concerns that the correct process was … Resolved / Early Resolution
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