M A complained about the wait to be seen when he attended the Emergency Department at the Royal Glamorgan Hospital.
The Ombudsman decided that whilst the Health Board had dealt with the complaint as an early resolution, Mr A had expected a formal written complaint response. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement that within 6 weeks it would send him a formal written response, addressing his concerns.