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M A complained about the wait to be seen when he attended the Emergency Department at the Royal Glamorgan Hospital.
The Ombudsman decided that whilst the Health Board had dealt with the complaint as an early resolution, Mr A had expected a formal written complaint response. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement that within 6 weeks it would send him a formal written response, addressing his concerns.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202602344 | 10 Jul 2026 | Mr A complained that Cwm Taf Morgannwg University Health Board had failed to respond to the complaint he submitted in … | Resolved / Early Resolution |
| PSOW-202600950 | 09 Jul 2026 | Ms A complained that she was unhappy with Cwm Taf Morgannwg University Health Board’s care and treatment following an ankle … | Resolved / Early Resolution |
| PSOW-202601536 | 29 Jun 2026 | Mrs A complained that Cwm Taf Morgannwg University Health Board had not addressed her concerns sufficiently. She said she had … | Resolved / Early Resolution |
| PSOW-202501942 | 29 Jun 2026 | Mrs B complained about the care and treatment received by her father, Mr A, from the Health Board. Mrs B … | Not Upheld |
| PSOW-202600854 | 26 Jun 2026 | Mr A complained that Cwm Taf Morgannwg University Health Board failed to answer his concerns about if his diagnosis of … | Resolved / Early Resolution |