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The Ombudsman found that the Association had failed to respond to Ms Y’s complaint. She said this caused frustration and uncertainty for Ms Y. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to, within 2 weeks, offer an apology and explanation to Ms Y for the delay, issue its stage 2 complaint response and offer Ms Y £50 financial redress for her time and trouble in making a complaint to the Ombudsman.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510744 | 07 Apr 2026 | Ms C complained that Bron Afon Community Housing Ltd had failed to provide her with regular and meaningful updates on … | Resolved / Early Resolution |
| PSOW-202407199 | 28 Jan 2025 | Miss B complained that Bron Afon Community Housing Ltd had failed to address her concerns regarding the damp in her … | Resolved / Early Resolution |
| PSOW-202309655 | 27 Jun 2024 | Ms A complained that she had numerous issues with her leasehold property, including damp and mould. She said she had … | Resolved / Early Resolution |
| PSOW-202400388 | 12 Jun 2024 | Mr C complained on behalf of his partner, Ms W, that Bron Afon Community Housing Ltd had issued a Trespass … | Resolved / Early Resolution |
| PSOW-202400307 | 16 May 2024 | Ms F complained that Bron Afon Community Housing Ltd failed to resolve various leaks in her home, and failed to … | Resolved / Early Resolution |