3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mrs A complained about the management and care provided to her late father, Mr B, at Betsi Cadwaladr University Health Board’s Wrexham Maelor Hospital. The investigation focused on whether the diagnosis and treatment of Mr B’s sepsis was timely and appropriate. The investigation found that …
Mrs A complained that Betsi Cadwaladr University Health Board administered an overdose of morphine to her mother, resulting in her becoming unresponsive and needing 3 doses of reversal treatment. The Ombudsman decided that the Health Board’s complaint response was unclear in respect of considering her …
Miss P complained that Hywel Dda University Health Board had not provided a response to her complaint, which she made to it, in July 2025. The Ombudsman found that the Health Board had failed to provide regular and meaningful updates to Miss P and had …
M A complained about the wait to be seen when he attended the Emergency Department at the Royal Glamorgan Hospital. The Ombudsman decided that whilst the Health Board had dealt with the complaint as an early resolution, Mr A had expected a formal written complaint …
Mr A complained that Denbighshire County Council had not responded in a timely manner to his requests for assistance with initiating an insurance claim for damage caused tohis property. He said that there were delays throughout the whole process, and that the Council had not …
Mr C complained about the care provided to his late father, Mr A, by his GP Practice (“the Practice”). Specifically, the investigation considered whether there were any missed opportunities to diagnose and treat his late father Mr A’s cancer between October 2023 and 5 October …
Ms H complained that her symptoms of stroke were not recognised and treated promptly and appropriately when she attended the Emergency Department (“the ED”) in March 2024. She also said that she was not appropriately monitored and she did not receive appropriate support to meet …
Mr A complained that Cardiff and Vale University Health Board failed to respond to the complaint he submitted regarding the treatment received. The Ombudsman found that the Health Board failed to provide him with a formal complaint response. The Ombudsman said this caused uncertainty and …
Ms Y complained that Bron Afon Community Housing Ltd had failed to respond to her stage 2 complaint. The Ombudsman found that the Association had failed to respond to Ms Y’s complaint. She said this caused frustration and uncertainty for Ms Y. The Ombudsman decided …
Mr and Mrs C complained about the care that Rhondda Cynon Taf County Borough Council provided to them and the relative they were caring for. Mrs C also complained about the Council’s decisions regarding care home fees. Mr and Mrs C described that the Council …
Mr A complained about how the Council had dealt with his work permit application for his son, who was 13 at the time. Mr A was also concerned about the validity of the Council’s byelaws regarding the employment of children and that these were not …
Dr B complained that Hywel Dda University Health Board had not provided a response to her complaint, which she made to it, in October 2025. The Ombudsman found that the Health Board had failed to issue its complaint response. She said that this caused frustration …
Mr and Mrs C complained about the care that Rhondda Cynon Taf County Borough Council provided to them and the relative they were caring for. Mrs C also complained about the Council’s decisions regarding care home fees. Mr and Mrs C described that the Council …
Mrs A complained about the care and treatment her late husband received from Hywel Dda University Health Board. She said that the Health Board had not fully acknowledged the lack of communication received regarding her husband’s diagnosis and prognosis. The Ombudsman decided that whilst the …
Ms B complained that Swansea Bay University Health Board had not provided a response to her complaint, which she made to it in, November 2025. The Ombudsman found that the Health Board had not provided regular and meaningful updates and a complaint response had not …
Ms B complained that Hywel Dda University Health Board had not provided a response to her complaint, which she made to it, in December 2025. The Ombudsman found that whilst the Health Board had provided updates to Ms B, it had failed to issue its …
Mr A complained that Cardiff Council failed to address the necessary repairs to his boiler. He said that when he contacted the Council to report the issue, he felt that his concerns were dismissed, and that the officer’s tone during the call was aggressive. Mr …
Mr C complained about changes to his supported living service, which is commissioned by Conwy County Borough Council. He said that the Council had not adequately responded to the concerns he had raised. The Ombudsman had previously decided that the Council had not had a …
Ms A complained that the Council had not taken her complaint seriously. She complained about the conduct of a social worker and that the Council had said she was not allowed an advocate. The Ombudsman found that Ms A had raised these issues with the …
Ms A complained that the Isle of Anglesey Council failed to follow its complaints procedure when it declined to investigate her complaint about the failure to take appropriate action in response to her safeguarding concerns. The Ombudsman decided that the Council correctly informed Ms A …
Mr A complained that Wrexham County Borough Council failed to complete the repairs to the road he raised concerns about. The Ombudsman found that the repairs had not been completed to the road in question, however, the Council has confirmed that it has been trialling …
Ms A complained that the GP Practice had stopped her medication without warning, that it had not investigated clinical concerns she raised about her knee and shoulders, that it wrote a referral with missing information and that it wrote a summary of care for a …
The Ombudsman investigated Mrs A’s complaint about whether the nursing care her mother, Mrs B, received at South Pembrokeshire Hospital Community Hospital following a fall on 10 January 2024, up until she was admitted to the Emergency Department (“ED”) at Withybush Hospital (“the Hospital”) on …
Ms A complained about the care and treatment she received following her presentation to Glangwili Hospital Emergency Department on 11-12 December 2024. Specifically, she queried whether the Health Board’s actions were clinically appropriate with regard to: the tests, investigations and examinations carried out; the diagnoses …
Ms A complained that Rhondda Cynon Taf County Borough Council had failed to issue a response to her Stage 2 complaint. The Ombudsman found that the Council had not responded to the complaint. The Ombudsman stated that this had caused frustration and uncertainty for Ms …