3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mr X, with the support of his MP, complained that the complaint he made in January 2025 to the Welsh Ambulance Services University NHS Trust had not received a response. The Ombudsman found that there had been a delay in the Trust responding to Mr …
Miss C complained on behalf of her late father, Mr A, about the care and treatment he received from Swansea Bay University Health Board (“the Health Board”) when he was admitted to hospital between 1 November and 9 December 2022. Specifically, the investigation considered whether …
Mr C complained that Wrexham County Borough Council failed to take enforcement action in relation to a development adjacent to his home. The Ombudsman decided that she could not consider the majority of the issues raised because they had occurred more than 12 months ago. …
Ms A complained that the Practice had not fully responded to her complaints regarding care and treatment supplied over a number of years. Following assessment of the complaint, the Ombudsman decided that some of Ms A’s complaints were out of time for consideration. Ms A …
Mr D complained that Cwm Taf Morgannwg University Health Board failed to respond to a complaint he submitted in March 2025. The Ombudsman found that whilst the Health Board is still within the time limits set out in the complaints process, it had failed to …
Ms A complained about the care and treatment provided to her father, by the Health Board, between November 2023 and September 2024 and that the response provided to her complaint did not address all of her concerns. The Ombudsman found that, although the Health Board …
The Ombudsman received a complaint that a Member (“the Member”) of Welshpool Town Council (“the Town Council”) and Powys County Council (“the County Council) had breached the Code of Conduct. It was alleged that, when attending a County Council event, the Member had spoken in …
We received a complaint that a Member (“the Member”) of Abertillery & Llanhilleth Community Council (“the Council”) breached the Code of Conduct (“the Code”). The Complainant, a fellow councillor, was concerned about various contacts the Member had made with members of the community in which …
The Ombudsman received a complaint that a Member (“the Member”) of Abertillery & Llanhilleth Community Council (“the Council”) had breached the Code of Conduct. It was alleged that the Member bullied and harassed officers of the Council by: Making false, unfounded and malicious complaints against …
Dr X complained that Waunfawr Community Council failed to formally respond in writing to the complaint submitted regarding the family plot. The Ombudsman found that, while the Council had responded verbally, it had not provided a complaint response in writing. The Ombudsman said this caused …
The Ombudsman received a complaint that a Member (“the Member”) of Flintshire County Council (“the Council”) had breached the Code of Conduct (“the Code”). It was alleged that the Member disclosed some confidential information about the Complainant to her neighbours when he had been trying …
The Ombudsman received a complaint that a Member (“the Member”) of Cyngor Gwynedd (“the Council”) had breached the Code of Conduct (“the Code”) when making comments in relation to the Relationships and Sexuality Education (RSE) curriculum. It was alleged that comments were directed to cause …
Ms A complained because she was unhappy that Cardiff Council had failed to fix a leak in the property above her flat, causing damage to her ceiling. The Ombudsman noted that the Council had inspected both Ms A’s flat and the property above. The Council …
Mr A complained that Betsi Cadwaladr University Health Board (“the Health Board”) had not provided appropriate care and treatment to him following a referral by his GP. He also complained that the Health Board had not responded to a complaint submitted on his behalf by …
Mrs A complained because she was unhappy with Aneurin Bevan University Health Board’s care and treatment of her late son. Mrs A’s son sadly died in September 2023. The Ombudsman noted that the Health Board had completed a Serious Incident Report which identified points of …
Mr G complained that Hywel Dda University Health Board has not responded to a complaint he submitted in June 2024, concerning the care and treatment of his late mother. The Ombudsman found there had been a significant delay with the Health Board to respond to …
Mr A complained that Vale of Glamorgan Council had issued a building completion certificate for his property despite the building not meeting fire safety standards. The Ombudsman decided that, for six months, the Council had not responded to Mr A’s request for his complaint to …
Miss X complained about Hywel Dda University Health Board’s handling of the complaint she made to it in October 2024 regarding the care and treatment provided to her late father. The Ombudsman found that there had been a delay in the Health Board responding to …
Mrs X complained that Rhondda Cynon Taf County Borough Council failed to respond to her complaint about the care provided to her late husband. The Ombudsman found that the Council failed to respond to Mrs X complaint letter submitted to it in March 2025. She …
Mrs A complained that Trivallis failed to carry out repairs to the internal walls of her property. Mrs A contacted the Housing Association, but the matter was not logged as a complaint. The Ombudsman found that Trivallis had previously informed Mrs A that it would …
Mr X complained that Cwm Taf Morgannwg University Health Board failed to respond to his complaint. The Ombudsman found that the Health Board had failed to respond to Mr X’s complaint. She said this caused uncertainty and frustration for Mr X. The Ombudsman decided to …
Mrs B complained that Aneurin Bevan University Health Board had not responded to the complaint she had originally made to a GP Practice in the Health Board’s area. The Health Board had subsequently taken over the management of the GP Practice. The Ombudsman found that …
Ms X complained that Tai Calon Community Housing failed to repair the subsiding steps outside her property. The Ombudsman found that Ms X had complained to the Association, however, it had not received a copy of her complaint due a technical issue with its online …
Ms A complained that Betsi Cadwaladr University Health Board (“the Health Board”) did not take responsibility for investigating her complaint about her removal from the patient list of a GP Practice within the Health Board’s area. The Ombudsman found that, although the Health Board had …
Mr A complained about Betsi Cadwaladr University Health Board’s (“the Health Board”) handling of his complaint, and his request for a second opinion from an alternative venue. The Ombudsman found that it was unclear why the Health Board did not proceed with Mr A’s complaint …