Ms A complained about the care and treatment provided to her father, by the Health Board, between November 2023 and September 2024 and that the response provided to her complaint did not address all of her concerns.
The Ombudsman found that, although the Health Board had conducted an investigation into the complaint, the report provided to Ms A did not fully address the concerns raised about her father’s discharge from hospital in September 2024. In addition, Ms A remained unclear about aspects of the action taken by the Health Board in response to its investigation findings. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to provide Ms A with a full response to outline its investigation findings within 4 weeks. In addition, it would provide clarification about the action taken following its investigation and provide an apology for not addressing all the concerns raised in its previous response.