Mrs B complained that Aneurin Bevan University Health Board had not responded to the complaint she had originally made to a GP Practice in the Health Board’s area. The Health Board had subsequently taken over the management of the GP Practice.
The Ombudsman found that there had been a delay in Mrs B receiving a response to her complaint, which the Ombudsman said caused frustration to her. The Ombudsman decided the settle the complaint without a formal investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mrs B for the delay and explain the reasons for it, to offer a £150 redress payment, and to issue its response to the complaint within 6 weeks.