Mr C complained that Wrexham County Borough Council failed to take enforcement action in relation to a development adjacent to his home.
The Ombudsman decided that she could not consider the majority of the issues raised because they had occurred more than 12 months ago. However, she was able to consider issues relating to the handling of a Sustainable Drainage Approval Body (SAB) application, that the Council had not addressed in its complaint response. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to acknowledge Mr C’s complaint about the handling of the SAB application within one week, and to provide a response within 4 weeks.
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