Mr G complained that Hywel Dda University Health Board has not responded to a complaint he submitted in June 2024, concerning the care and treatment of his late mother. The Ombudsman found there had been a significant delay with the Health Board to respond to the complaint. This caused additional frustration and uncertainty for Mr G. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 30 working days, issue its complaint response. The response will include an apology and reason for the delay as well as an offer of £150.