Mr A complained that Betsi Cadwaladr University Health Board (“the Health Board”) had not provided appropriate care and treatment to him following a referral by his GP. He also complained that the Health Board had not responded to a complaint submitted on his behalf by his local Member of the Senedd (“the MS”).
The Ombudsman found that, although the Health Board had responded to the complaint submitted by the MS directly, Mr A remained unclear of the plan regarding his care and treatment.
The Ombudsman sought and gained the Health Board’s agreement to, within 4 weeks, provide Mr A with a response directly, to include an update on the status of all current referrals and address the concerns raised regarding considerations for his care and treatment. Therefore, the Ombudsman considered the matter settled based on the action the Health Board has agreed to take and did not commence an investigation.