Miss X complained about Hywel Dda University Health Board’s handling of the complaint she made to it in October 2024 regarding the care and treatment provided to her late father.
The Ombudsman found that there had been a delay in the Health Board responding to Miss X’s complaint which caused frustration to her. The Ombudsman decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise and explain the reasons for the delay, to offer a redress payment of £150, and to issue the complaint response within 8 weeks.