Mr A complained that Vale of Glamorgan Council had issued a building completion certificate for his property despite the building not meeting fire safety standards.
The Ombudsman decided that, for six months, the Council had not responded to Mr A’s request for his complaint to be considered at stage 2 of its complaints procedure. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Mr A within 1 week to acknowledge receipt of his request for a stage 2 complaint investigation and apologise for not doing so sooner. The Council agreed to provide Mr A with a full response to his complaint within 4 weeks.