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The Ombudsman found that the Health Board had failed to respond to Mr X’s complaint. She said this caused uncertainty and frustration for Mr X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 30 working days, offer an apology and explanation to Mr X for the delay in responding to his complaint and issue its complaint response under the ‘Putting Things Right’ complaints procedure.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202511046 | 29 Apr 2026 | Mrs A complained that Cwm Taf Morgannwg University Health Board failed to respond to her complaint. The Ombudsman found that … | Resolved / Early Resolution |
| PSOW-202510579 | 28 Apr 2026 | Ms B complained that the Cwm Taf Morgannwg Health Board failed to respond to the concerns she raised in her … | Resolved / Early Resolution |
| PSOW-202509919 | 27 Apr 2026 | Miss B complained that Cwm Taf Morgannwg University Health Board failed to send its complaint response to her Social Worker. … | Resolved / Early Resolution |
| PSOW-202510338 | 27 Apr 2026 | Miss A complained that Cwm Taf Morgannwg University Health Board had not fully addressed her complaint about care and treatment … | Resolved / Early Resolution |
| PSOW-202501014 | 24 Apr 2026 | Mr C complained about the care and treatment he received from Cwm Taf Morgannwg University Health Board. Specifically, the investigation … | Not Upheld |