View Cwm Taf Morgannwg University Health Board scorecard
The Ombudsman found that the Health Board had failed to respond to Mr X’s complaint. She said this caused uncertainty and frustration for Mr X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 30 working days, offer an apology and explanation to Mr X for the delay in responding to his complaint and issue its complaint response under the ‘Putting Things Right’ complaints procedure.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202501942 | 29 Jun 2026 | Mrs B complained about the care and treatment received by her father, Mr A, from the Health Board. Mrs B … | Not Upheld |
| PSOW-202601536 | 29 Jun 2026 | Mrs A complained that Cwm Taf Morgannwg University Health Board had not addressed her concerns sufficiently. She said she had … | Resolved / Early Resolution |
| PSOW-202600854 | 26 Jun 2026 | Mr A complained that Cwm Taf Morgannwg University Health Board failed to answer his concerns about if his diagnosis of … | Resolved / Early Resolution |
| PSOW-202600835 | 12 Jun 2026 | Ms B complained that Cwm Taf Morgannwg University Health Board had not contacted her since July 2025, when it informed … | Resolved / Early Resolution |
| PSOW-202511046 | 29 Apr 2026 | Mrs A complained that Cwm Taf Morgannwg University Health Board failed to respond to her complaint. The Ombudsman found that … | Resolved / Early Resolution |