3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Miss A complained about Aneurin Bevan University Health Board’s handling of the complaint she made to it in December 2024 regarding the care and treatment provided to her. The Ombudsman found that there had been a delay in the Health Board responding to Miss A’s …
Miss S complained about the care provided to her father, Mr L, during his admission to hospital in May 2024. The Ombudsman began an investigation into whether Mr L’s risk of sepsis was recognised and managed appropriately, and whether his sepsis was diagnosed promptly. In …
Mrs A complained to Swansea University Health Board regarding the treatment and care she received and how she had not had a complaint response. The Ombudsman found that Mrs A had complained to the Health Board 7 months ago and had still not received a …
Mrs A complained to Swansea University Health Board regarding the treatment and care her deceased mother had received and how she had not had a complaint response. The Ombudsman found that Mrs A had complained to the Health Board 8 months ago and had still …
Mr C complained that Betsi Cadwaladr University Health Board withdrew an offer of a place on a training programme because it could not fund the Sponsorship Certificate that Mr C required. The Ombudsman found that the advert and recruitment pack had not made it clear …
Mrs B complained that Hywel Dda University Health Board injected air into her daughter during a routine CT scan. Mrs B was also unhappy with assurances made by the Health Board that were not followed through. The Ombudsman decided that nothing further could be achieved …
Mrs A complained that the GP Practice had failed to provide appropriate care and treatment in relation to swabs and urine samples. She also had concerns about the safety of the swab that she had used, which had been placed in a charcoal solution, and …
Mrs H complained that Betsi Cadwaladr University Health Board failed to respond to a complaint she submitted in January 2025. The Ombudsman found that the Health Board failed to keep Mrs H updated for 5 months of its investigation. This caused additional frustration and uncertainty …
Ms A complained about her experience with a social worker that she has dealt with since 2023. Ms A’s complaint was not considered by the Council due to the matters being out of time and ongoing legal proceedings taking place. However, the Ombudsman found that …
Miss A complained about the process in obtaining an autism diagnosis for her daughter and about the delay in receiving a response to her complaint (submitted in September 2024) from the Health Board. The Ombudsman found that the Health Board had failed to respond to …
Mrs A complained that the complaint response from Swansea Bay Health Board did not adequately address her concerns. Mrs A contacted the Health Board but had not received a further response. The Ombudsman found that, although the Health Board had agreed to provide a further …
Miss X complained that Swansea Bay University Health Board had failed to respond to the complaint she made to it in March 2025.The Ombudsman found that there had been a delay in the Health Board responding to Miss X. The Ombudsman said this caused frustration …
Miss A complained that the Council did not provide her with a response to a formal complaint she submitted in relation to waste collections. Miss A stated that whilst assurances had been made over multiple telephone calls by the Council, at the time of submitting …
Ms A complained to the Ombudsman that the Health Board had failed to respond to her complaint, submitted in January 2025, despite some 8 months having passed since the complaint was made. The Ombudsman asked – and the Health Board agreed – that, to settle …
Ms X complained to Swansea University Health Board regarding the care and treatment she received and how she has not had a complaint response. The Ombudsman found that although Ms X complained to the Health Board over a year ago, she has yet to received …
Mrs A complained about delays in repairs being carried out in her home by Caredig (“the Association”). The Ombudsman was concerned that repairs remained outstanding and that Mrs A had not received a formal written response to her concerns. The Association confirmed to the Ombudsman …
Ms A complained that Trivallis (“the Housing Association”) had failed to resolve outstanding bathroom repairs. These included a leaking toilet, damp and mould, the shower not working and taps not turning off. The Housing Association upheld Ms A’s complaint in July 2024, but matters remained …
It was alleged that the Member (“the Member”) of Broughton Community Council (“the Community Council”) and Wrexham County Borough Council (“the Council”) may have breached the Code of Conduct (“the Code”), regarding her behaviour towards employees of the Church in Wales (“CiW”), specifically, during a …
Mr X complained that Powys County Council failed to act in relation to the damp and mould. The Ombudsman found that the Council failed to log Mr X’s complaint. She said this caused uncertainty and frustration for Mr X. The Ombudsman decided to settle the …
It was alleged that the Member (“the Member”) of Brymbo Community Council (“the Community Council”) and Wrexham County Borough Council (“the Council”) may have breached the Code of Conduct (“the Code”), regarding his behaviour towards employees of the Church in Wales (“CiW”), and specifically, during …
Ms C complained on behalf of Mr A, that Hedyn had not repaired a leak in the roof of Mr A’s property for two years, causing problems with mould and damp. The Ombudsman found that the Housing Association had closed Ms C’s complaint as ‘resolved’ …
Mrs X complained that Hywel Dda University Health Board failed to respond to the complaint she submitted approximately 18 months ago. The Ombudsman found that the Health Board failed to provide the formal complaint response. The Ombudsman said this caused uncertainty and frustration for Mrs …
Mr A complained that Carmarthenshire County Council failed to respond to the complaint he made to it in April 2025. The Ombudsman found that the Council had failed to log Mr A’s complaint, causing frustration to him. The Ombudsman decided to settle the complaint without …
Mrs C complained about the care and treatment her late mother, Mrs A, received from Swansea Bay University Health Board (“the First Health Board”) between 18 and 22 March 2023. Her concerns include the delay in administering regular medication to Mrs A prior to the …
It was alleged by the Clerk of Abergavenny Town Council (“the Council”), that the Former Member had failed to observe the Code of Conduct for Members of Local Authorities in Wales (“the Code”). This arose from concerns about alleged harassing behaviour towards an individual working …