3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mrs X complained about Ceredigion County Council’s delays from November 2023, including after the Education Tribunal Wales (ETW) hearing in December 2024, in implementing her daughter’s Education Other Than At School (EOTAS) package and Individual Development Plan (IDP) and the impact that this had on …
Mr B complained about the way the housing association Trivallis (“the Association”) dealt with reports of repairs at his home. The Ombudsman investigated whether the Association responded appropriately to reports of damp and mould and a broken boiler. The investigation found that the Association did …
Mr A complained about mould and damp in his property, and the cleaning of his windows. The Ombudsman recognised that whilst Cardiff Council (“the Council”) had taken steps to alleviate issues, Mr A continued to report mould and damp in his home. There was also …
Mrs C complained about whether Trivallis (“the Association”) responded appropriately to reports of damp and mould made by her between November 2023 and the present time. The investigation found that the Association did not always respond appropriately to reports of damp and mould. Reports of …
Mr A complained about the delay in receiving a response from the Welsh Ambulance Services University NHS Trust (“WAST”) to his complaint which he submitted in February 2025. The Ombudsman found that WAST had failed to respond to Mr A’s complaint in a timely manner. …
Miss A complained about the care and treatment afforded to her father, Mr C, by Cardiff and Vale University Health Board (“the Health Board”) prior to his death in 2022. The circumstances of his death were subject to a Coroner’s Inquest, and Miss A had …
Mrs A said that she and her partner were homeless in2022. In March 2023 they moved into a hotel and most of their belongings were put into storage, which the Council had arranged. In May 2024, Mrs A and her partner managed to secure a …
Mr A complained about the communication provided by the Health Board about access to dental care and treatment. The Ombudsman found that, although the Health Board had provided information to Mr A, this did not comprehensively detail the options available to him for dental care …
Mr S complained that Aneurin Bevan University Health Board failed to issue a response to his complaint, which he made to it in September 2024, regarding excessive wait times for an appointment for his chronic knee pain. The Ombudsman found that the Health Board had …
Mrs B complained about the care her mother, Mrs A, received from the Health Board in 2023, specifically whether: Mrs A was given too much morphine following her documented fall on the GP Assessment Unit in April and that the Health Board subsequently failed to …
Ms A complained that Merthyr Tydfil Housing Association Ltd had failed to address overgrown brambles and knotweed in a neighbouring garden, which was owned by the Housing Association. The Ombudsman found that although the Housing Association had cut back the perimeter hedge that runs along …
Miss Y complained about the way her landlord, Flintshire County Council, had responded to reports of damp and mould in her home and whether it had taken appropriate action to provide alternative accommodation. The investigation found that the Council failed to identify that Miss Y …
Ms C complained about the condition of the property she rented from Cardiff Council. The Ombudsman investigated whether the Council failed to respond to and act upon reports of leaks and extensive damp and mould at the property appropriately and in a timely manner. The …
Mr A made a complaint on behalf of Mr B regarding the actions of Cardiff Council (“the Council”) in February 2024 when Enforcement Agents (“EA”) wrongly identified Mr B as a person who owed money for parking offences. The investigation focused on whether the EAs …
Mrs S complained that Wales & West Housing Association failed to address all the concerns she raised with it. The Ombudsman found that the Association failed to address all the concerns she raised which caused additional frustration and uncertainty for Mrs S. She decided to …
Mr A complained, on behalf of Miss B, that the Council had not provided an appropriate written response following the resolution of Miss B’s complaint. The Ombudsman found that whilst meetings had taken place with the team manager and social worker to discuss Miss B’s …
Mrs A, on behalf of Mr B, complained to the Health Board on 10 March 2025 regarding the care and treatment that Mr B received from the Health Board. No response had been provided to Mrs A’s complaint by the Health Board after 6 months. …
Mr and Mrs A complained to Hywel Dda University Health Board regarding the treatment and care Mr A had received and how they had not had a complaint response. The Ombudsman found that Mr A had complained to the Health Board 10 months ago and …
Ms X, on behalf of Mr Y, complained that Ceredigion Council failed to respond to the full issues raised in her complaint and that it failed to respond to her follow up correspondence. The Ombudsman found there was a significant delay with the Council responding …
Mrs A complained about Bridgend County Council’s handling of the review of her child’s Individual Development Plan (IDP) and the subsequent complaint she made to it. Mrs A complained that the Council did not respond to her complaint in a timely manner and there was …
Ms X complained that the Surgery failed to provide a response to the complaint she submitted to it in February 2025. The Ombudsman found that the Surgery had failed to keep Ms X updated and it had failed to provide a response. The Ombudsman said …
Mrs X complained regarding the significant delays by Trivallis to complete the works / replacement of the windows. The Ombudsman found that there had been a significant delay in completing this work and said this caused uncertainty and frustration for Mrs X. The Ombudsman decided …
Miss A complained that the Council had not collected her hygiene waste, despite the assurances provided to her in the Council’s written response to her complaint. The Ombudsman found that whilst the Council had told Miss A that a crew would return to collect her …
Mrs A complained on behalf of her late mother about the Health Board’s complaint handling. The Health Board failed to provide a complaint response to a complaint she submitted 7 months earlier. The Ombudsman found that the Health Board failed to provide the formal complaint …
Mr X complained regarding the treatment Mrs X received while at hospital and how his concerns had not been addressed in the Health Board’s response. The Ombudsman found that, while the Health Board had responded, the response was lacking in detail and did not directly …