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Miss A complained about the process in obtaining an autism diagnosis for her daughter and about the delay in receiving a response to her complaint (submitted in September 2024) from the Health Board.
The Ombudsman found that the Health Board had failed to respond to Miss A’s complaint in a timely manner.
The Health Board agreed, within 20 working days of the decision letters, to issue the response to Miss A’s complaint and, as far as is possible, include reasons and apology for delays.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202600070 | 25 Jun 2026 | Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms … | Resolved / Early Resolution |
| PSOW-202509410 | 18 Jun 2026 | Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A … | Resolved / Early Resolution |
| PSOW-202502459 | 17 Jun 2026 | Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received … | Partly Upheld |
| PSOW-202601356 | 12 Jun 2026 | Mr A complained that Aneurin Bevan University Health Board failed to respond to a complaint he submitted in September 2025 … | Resolved / Early Resolution |
| PSOW-202600487 | 08 Jun 2026 | Mrs B complained that the Health Board did not appropriately investigate her late father’s possible Stevens-Johnson Syndrome and that it … | Resolved / Early Resolution |