Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202505451 Sector Health Category Health Decided 10 October 2025

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Clinical negligence harms learning Patient safety governance

Full decision

Miss A complained about Aneurin Bevan University Health Board’s handling of the complaint she made to it in December 2024 regarding the care and treatment provided to her.

The Ombudsman found that there had been a delay in the Health Board responding to Miss A’s complaint which caused frustration to her. The Ombudsman decided to settle the complaint without a formal investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise for the delayed complaint response and to issue the complaint response within 4 weeks.

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Other decisions involving Aneurin Bevan University Health Board

Reference	Date	Summary	Outcome
PSOW-202600070	25 Jun 2026	Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms …	Resolved / Early Resolution
PSOW-202509410	18 Jun 2026	Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A …	Resolved / Early Resolution
PSOW-202502459	17 Jun 2026	Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received …	Partly Upheld
PSOW-202601356	12 Jun 2026	Mr A complained that Aneurin Bevan University Health Board failed to respond to a complaint he submitted in September 2025 …	Resolved / Early Resolution
PSOW-202600487	08 Jun 2026	Mrs B complained that the Health Board did not appropriately investigate her late father’s possible Stevens-Johnson Syndrome and that it …	Resolved / Early Resolution

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