Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202505451 Sector Health Category Health Decided 10 October 2025

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Clinical negligence harms learning Patient safety governance

Full decision

Miss A complained about Aneurin Bevan University Health Board’s handling of the complaint she made to it in December 2024 regarding the care and treatment provided to her.

The Ombudsman found that there had been a delay in the Health Board responding to Miss A’s complaint which caused frustration to her. The Ombudsman decided to settle the complaint without a formal investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise for the delayed complaint response and to issue the complaint response within 4 weeks.

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Other decisions involving Aneurin Bevan University Health Board

Reference	Date	Summary	Outcome
PSOW-202600161	28 Apr 2026	Ms Y complained that Aneurin Bevan University Health Board failed to respond to her complaint submitted in August 2025 and …	Resolved / Early Resolution
PSOW-202502263	20 Apr 2026	Mr F complained about the care his father, Mr G, received from the Health Board following a diagnosis of an …	Not Upheld
PSOW-202511097	20 Apr 2026	Miss B complained that Aneurin Bevan University Health Board failed to provide a response to her complaint, which she made …	Resolved / Early Resolution
PSOW-202509251	08 Apr 2026	Ms A complained about the care she received from Aneurin Bevan University Health Board (“the Health Board”) in December 2025. …	Resolved / Early Resolution
PSOW-202510582	07 Apr 2026	Ms A and Mr B complained that Aneurin Bevan University Health Board failed to respond to the complaint submitted regarding …	Resolved / Early Resolution

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