Miss X complained that Swansea Bay University Health Board had failed to respond to the complaint she made to it in March 2025.The Ombudsman found that there had been a delay in the Health Board responding to Miss X. The Ombudsman said this caused frustration to Miss X and decided to settle the complaint without an investigation. The Ombudsman sought and gained the Health Board’s agreement to apologise and explain the reasons for the delay and to issue its complaint response to Miss X within 4 weeks.
Source · PSOW (Public Services Ombudsman for Wales)
Swansea Bay University Health Board
PSOW (Public Services Ombudsman for Wales)
Resolved / Early Resolution
Reference PSOW-202503224
Sector Health
Category Health
Decided 03 October 2025
View Swansea Bay University Health Board scorecard
Full decision
Other decisions involving Swansea Bay University Health Board
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510769 | 30 Apr 2026 | Ms A complained that Swansea Bay University Health Board had failed to keep her updated on the progress of her … | Resolved / Early Resolution |
| PSOW-202510036 | 28 Apr 2026 | Miss A complained that Swansea Bay University Health Board had not fully addressed her complaint about care and treatment provided … | Resolved / Early Resolution |
| PSOW-202510581 | 16 Apr 2026 | Mr P complained that he had not been informed of a decision made by Swansea Bay University Health Board that … | Resolved / Early Resolution |
| PSOW-202500410 | 30 Mar 2026 | Mrs A complained that the Health Board did not take seriously and/or properly progress referrals from her GP, regarding a … | Resolved / Early Resolution |
| PSOW-202502448 | 30 Mar 2026 | Ms F complained about the care her partner, Mr E, received from Swansea Bay University Health Board (“the Health Board”). … | Not Upheld |