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Ms A complained to the Ombudsman that the Health Board had failed to respond to her complaint, submitted in January 2025, despite some 8 months having passed since the complaint was made.
The Ombudsman asked – and the Health Board agreed – that, to settle the complaint, the Health Board should provide the response to Ms A’s complaint, including the reasons and an apology for the delays, within 20 working days.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202600070 | 25 Jun 2026 | Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms … | Resolved / Early Resolution |
| PSOW-202509410 | 18 Jun 2026 | Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A … | Resolved / Early Resolution |
| PSOW-202502459 | 17 Jun 2026 | Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received … | Partly Upheld |
| PSOW-202601356 | 12 Jun 2026 | Mr A complained that Aneurin Bevan University Health Board failed to respond to a complaint he submitted in September 2025 … | Resolved / Early Resolution |
| PSOW-202600487 | 08 Jun 2026 | Mrs B complained that the Health Board did not appropriately investigate her late father’s possible Stevens-Johnson Syndrome and that it … | Resolved / Early Resolution |