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The Ombudsman found that the Council failed to log Mr X’s complaint. She said this caused uncertainty and frustration for Mr X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 3 weeks, offer an apology and explanation for the oversight, issue a complaint response and provide a timeline of the planned woks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202307747 | — | The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code … | Not Upheld |
| PSOW-202307747 | — | The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code … | Not Upheld |
| PSOW-202600042 | 30 Jun 2026 | Miss C complained that Powys County Council had wrongly calculated that she had been overpaid Housing Benefit and had not … | Resolved / Early Resolution |
| PSOW-202601684 | 18 Jun 2026 | Mr A complained that Powys County Council failed to respond to the complaint he submitted. The Ombudsman found that the … | Resolved / Early Resolution |
| PSOW-202511015 | 23 Apr 2026 | Ms D complained that Powys County Council failed to change the appointed investigator into her complaint despite raising concerns about … | Resolved / Early Resolution |