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The Ombudsman found that the Council failed to log Mr X’s complaint. She said this caused uncertainty and frustration for Mr X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 3 weeks, offer an apology and explanation for the oversight, issue a complaint response and provide a timeline of the planned woks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202307747 | — | The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code … | Not Upheld |
| PSOW-202307747 | — | The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code … | Not Upheld |
| PSOW-202511015 | 23 Apr 2026 | Ms D complained that Powys County Council failed to change the appointed investigator into her complaint despite raising concerns about … | Resolved / Early Resolution |
| PSOW-202509752 | 10 Mar 2026 | Mr A complained that he had not received a Stage 2 complaint response from Powys County Council, within the defined … | Resolved / Early Resolution |
| PSOW-202501295 | 27 Jan 2026 | Mr A complained that Powys County Council failed to respond to the complaint regarding the length of time to hold … | Resolved / Early Resolution |