Mr C complained that Betsi Cadwaladr University Health Board withdrew an offer of a place on a training programme because it could not fund the Sponsorship Certificate that Mr C required.
The Ombudsman found that the advert and recruitment pack had not made it clear that sponsorship was not available for the position, which was contrary to the Health Board’s recruitment policy. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Mr C within 1 month to apologise for not making it clear that sponsorship was not available, and offer a financial remedy of £500 in recognition of the time and trouble of applying for the position and the disappointment of having the offer withdrawn. The Health Board also agreed to review the training and advice provided to recruiting managers within 3 months.