Source · PSOW (Public Services Ombudsman for Wales)

Carmarthenshire County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202504422 Sector Local Government Category Various Other Decided 29 September 2025

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Complaint record keeping failures

Full decision

Mr A complained that Carmarthenshire County Council failed to respond to the complaint he made to it in April 2025.

The Ombudsman found that the Council had failed to log Mr A’s complaint, causing frustration to him. The Ombudsman decided to settle the complaint without a formal investigation.

The Ombudsman sought and gained the Council’s agreement to apologise to Mr A for failing to log his complaint, to explain the reasons for this failure, and to issue a Stage 2 complaint response to him within 4 weeks.

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Other decisions involving Carmarthenshire County Council

Reference	Date	Summary	Outcome
PSOW-202509170	24 Apr 2026	Mrs C complained about the care that Carmarthenshire County Council provided to her children, who are in foster care. She …	Resolved / Early Resolution
PSOW-202406493	23 Mar 2026	We investigated Mrs A’s complaint about whether the Council adhered to the appropriate guidelines, regulations and associated code of practice …	Partly Upheld
PSOW-202510295	17 Mar 2026	Mrs B complained that Carmarthenshire County Council failed to adequately address her complaint about damp and large cracks in her …	Resolved / Early Resolution
PSOW-202510374	11 Mar 2026	Mr H complained about the quality of his daughter’s swimming lessons and a failure by Carmarthenshire County Council to respond …	Resolved / Early Resolution
PSOW-202506194	01 Dec 2025	Mr A complained that Carmarthenshire County Council had failed to fully respond to his Social Services complaints. The Ombudsman found …	Resolved / Early Resolution

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