Source · PSOW (Public Services Ombudsman for Wales)

Carmarthenshire County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202504422 Sector Local Government Category Various Other Decided 29 September 2025

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Complaint record keeping failures

Full decision

Mr A complained that Carmarthenshire County Council failed to respond to the complaint he made to it in April 2025.

The Ombudsman found that the Council had failed to log Mr A’s complaint, causing frustration to him. The Ombudsman decided to settle the complaint without a formal investigation.

The Ombudsman sought and gained the Council’s agreement to apologise to Mr A for failing to log his complaint, to explain the reasons for this failure, and to issue a Stage 2 complaint response to him within 4 weeks.

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Other decisions involving Carmarthenshire County Council

Reference	Date	Summary	Outcome
PSOW-202600658	26 Jun 2026	Ms A complained that Carmarthenshire County Council failed to respond to concerns with its Safeguarding Process. The Ombudsman found there …	Resolved / Early Resolution
PSOW-202601663	09 Jun 2026	Mr B complained that Carmarthenshire County Council failed to respond to his Stage 2 complaint. The Ombudsman found that although …	Resolved / Early Resolution
PSOW-202510343	21 May 2026	Mr L complained that Carmarthenshire County Council failed to properly deal with his reports about noise and antisocial behaviour from …	Resolved / Early Resolution
PSOW-202509170	24 Apr 2026	Mrs C complained about the care that Carmarthenshire County Council provided to her children, who are in foster care. She …	Resolved / Early Resolution
PSOW-202406493	23 Mar 2026	We investigated Mrs A’s complaint about whether the Council adhered to the appropriate guidelines, regulations and associated code of practice …	Partly Upheld

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