Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202502884 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 19 Sep 2025 |
| PSOW-202503923 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 19 Sep 2025 |
| PSOW-202504275 | Cardiff Council | Local Government | Resolved / Early Resolution | 18 Sep 2025 |
| PSOW-202502465 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 18 Sep 2025 |
| PSOW-202403506 | Hywel Dda University Health Board | Health | Not Upheld | 17 Sep 2025 |
| PSOW-202405272 | Swansea Bay University Health Board | Health | Not Upheld | 17 Sep 2025 |
| PSOW-202502467 | Cyngor Gwynedd | Resolved / Early Resolution | 17 Sep 2025 | |
| PSOW-202501139 | Hafod Housing Association | Housing | Resolved / Early Resolution | 17 Sep 2025 |
| PSOW-202502420 | Hafod Housing Association | Housing | Resolved / Early Resolution | 17 Sep 2025 |
| PSOW-202502650 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 16 Sep 2025 |
| PSOW-202503693 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 15 Sep 2025 |
| PSOW-202501464 | Rhondda Cynon Taf County Borough Council | Local Government | Not Upheld | 15 Sep 2025 |
| PSOW-202502303 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 12 Sep 2025 |
| PSOW-202503057 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 12 Sep 2025 |
| PSOW-202504377 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 12 Sep 2025 |
| PSOW-202502412 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 11 Sep 2025 |
| PSOW-202502338 | Dyffryn Ardudwy & Talybont Community Council | Local Government | Resolved / Early Resolution | 10 Sep 2025 |
| PSOW-202503427 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 10 Sep 2025 |
| PSOW-202410229 | Estyn | Resolved / Early Resolution | 8 Sep 2025 | |
| PSOW-202501971 | Merthyr Tydfil Housing Association Ltd | Housing | Resolved / Early Resolution | 5 Sep 2025 |
| PSOW-202502402 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 5 Sep 2025 |
| PSOW-202402035 | Swansea Bay University Health Board | Health | Upheld | 4 Sep 2025 |
| PSOW-202403652 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 4 Sep 2025 |
| PSOW-202500828 | Cardiff Council | Local Government | Resolved / Early Resolution | 4 Sep 2025 |
| PSOW-202500510 | Magor with Undy Town Council | Local Government | Not Upheld | 4 Sep 2025 |