Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202501293 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 24 Jul 2025 |
| PSOW-202501197 | Caredig | Resolved / Early Resolution | 23 Jul 2025 | |
| PSOW-202410313 | Cardiff Council | Local Government | Resolved / Early Resolution | 22 Jul 2025 |
| PSOW-202500279 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 22 Jul 2025 |
| PSOW-202501194 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 22 Jul 2025 |
| PSOW-202405286 | Aneurin Bevan University Health Board | Health | Not Upheld | 21 Jul 2025 |
| PSOW-202407027 | Swansea Bay University Health Board | Health | Upheld | 21 Jul 2025 |
| PSOW-202409520 | Swansea Council | Local Government | Resolved / Early Resolution | 21 Jul 2025 |
| PSOW-202305850/202305851/202305851 | Wrexham County Borough Council | Local Government | Not Upheld | 18 Jul 2025 |
| PSOW-202501599 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 17 Jul 2025 |
| PSOW-202500849 | Adra | Resolved / Early Resolution | 16 Jul 2025 | |
| PSOW-202401370 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 16 Jul 2025 |
| PSOW-202500718 | Flintshire County Council | Health | Resolved / Early Resolution | 16 Jul 2025 |
| PSOW-202501272 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 15 Jul 2025 |
| PSOW-202501359 | Hafod Housing Association | Housing | Resolved / Early Resolution | 14 Jul 2025 |
| PSOW-202407926 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 9 Jul 2025 |
| PSOW-202309826 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 8 Jul 2025 |
| PSOW-202502050 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 8 Jul 2025 |
| PSOW-202401319 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 7 Jul 2025 |
| PSOW-202500564 | Linc Cymru Housing Association | Housing | Resolved / Early Resolution | 4 Jul 2025 |
| PSOW-202500669 | Flintshire County Council | Local Government | Resolved / Early Resolution | 3 Jul 2025 |
| PSOW-202500760 | Cardiff Council | Local Government | Resolved / Early Resolution | 3 Jul 2025 |
| PSOW-202408866 | A GP Practice in the area of Powys Teaching Health Board | Health | Resolved / Early Resolution | 30 Jun 2025 |
| PSOW-202408867 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 30 Jun 2025 |
| PSOW-202501157 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 27 Jun 2025 |