3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Miss A complained about the maternity care and treatment and communication provided by the Health Board in September 2024 and about the administration of her medical records. The Ombudsman found that the Health Board had provided Miss A with a response to her complaint about …
Mr A complained that the Council had not carried out regular maintenance of the waste ground next to his property and that the Council had not provided a response to his complaint. The Ombudsman found that the Council had not actioned a specialist report that …
Mrs X complained that Swansea Bay University Health Board failed to respond to the complaint she submitted in July 2024. The Ombudsman found that the Health Board had not provided a final complaint response. She said this caused uncertainty and frustration for Mrs X. The …
Mrs X complained that Cwm Taf Morgannwg University Health Board failed to respond to the complaint she submitted in May 2025. The Ombudsman found that the Health Board had not provided a final complaint response and therefore the Ombudsman said this caused uncertainty and frustration …
Mr X complained that Cardiff and Vale University Health Board failed to respond to the complaint he submitted with regards to the treatment to his legs. The Ombudsman found that, while the Health Board had considered the complaint as an early resolution, the complaint had …
Miss C complained about a GP Practice in the area of Hywel Dda University Health Board. The complaint subject to investigation was whether, between April and August 2024, the GP Practice arranged clinically appropriate investigations/examinations in response to Miss C’s presenting symptoms and patient history. …
Mrs A complained about care and treatment provided to her husband, Mr A, by Cardiff and Vale University Health Board (“the First Health Board”) on behalf of Aneurin Bevan University Health Board (“the Second Health Board”) after he was diagnosed with a brain tumour in …
Mrs A complained about the care and treatment her late father (Mr B) received from Swansea Bay University Health Board. The investigation considered whether Mr B’s blood pressure was appropriately managed whilst he was an inpatient between 26 December 2022 and 4 January 2023, and …
The Ombudsman received a complaint that a Member (“the Member”) of Broughton Community Council (“the Community Council”) and Wrexham County Borough Council (“the Council”) had breached the Code of Conduct (“the Code”). It was alleged that during 2 Community Council meetings in 2024, the Member …
Cwynodd Mrs A am y gofal a ddarparwyd gan y Feddygfa i’w phartner diweddar, Mr B, y diwrnod cyn iddo farw. Fe wnaethon ni ymchwilio i weld a oedd y Feddygfa wedi methu ag asesu a rheoli poen yn y frest Mr B yn briodol …
Mr & Mrs A complained about how Powys County Council (“the Council”) handled safeguarding concerns involving their daughter. The Council declined to investigate as the complaint fell outside of the relevant timescales laid out in the Social Services Complaints Procedure (Wales) 2014 (“the Procedure”). When …
The Ombudsman received a complaint that a Member (“the Member”) of the Council had breached the Code of Conduct. At the time of the events complained about, the Complainant was also a Member of the Council. She alleged that, prior to a Council meeting, the …
Mr X complained that Swansea Council failed to take action regarding a an unauthorised development, failed to enforce planning controls, and did not address his concerns in the complaint response. The Ombudsman found that, while the matter had been ongoing for a long period of …
Miss A complained that the time she had waited on an English NHS waiting list for knee surgery had not been transferred to the Welsh equivalent. At assessment, the Ombudsman found that the Health Board’s response to Miss A’s complaint inadequately explained the policies and …
Ms A complained about the action taken by the Council to address her concerns about trespassing and vehicles parking on her private property. The Ombudsman found that the Council had provided responses briefly outlining action it had taken to address the complaint. However, this had …
Ms Z complained that Cardiff Council repeatedly failed to provide the assisted waste collection service. She also complained that the Council refused to reimburse the costs of having to arrange private waste collection. The Ombudsman found that the Council failed to collect Ms Z’s waste …
Mrs A complained that the Council had refused to consider her complaint about a housing development near to her home. The Council had also refused to respond to any further communication about the development. Mrs A said that her right to complain had been taken …
Miss A complained that the Health Board prescribed and administered the incorrect dose of epilepsy medication to her 3-year old daughter when she attended the Emergency Department. Miss A said that despite having evidence of the prescribed medication, the Health Board said that there was …
Mr K complained that Adra failed to formally log the complaint he raised concerning the lack of maintenance to the property grounds and that it failed to explain how it was responding to the concerns he raised. The Ombudsman found that the Association provided misleading …
Ms B complained about maternity care provided by the Health Board and the information provided following a scan. Ms B was dissatisfied with the Health Board’s response to her complaint, which she said contained errors. The Ombudsman found that there were communication issues in the …
Mrs X complained that Swansea Council had delayed addressing the concerns she had raised in relation to the trees, and it had failed to keep her updated. The Ombudsman found that there had been a significant delay and the Council had failed to provide a …
Mr A complained that the Practice used its Zero Tolerance Policy to remove him from the Practice list because he submitted a formal complaint. Mr A said that the Practice gave him the incorrect contact details to submit his complaint. He described having to make …
Mr P complained about the length of time it took Cwm Taf Morgannwg University Health Board to respond to further issues he raised after he attended a meeting with it. He said that he did not receive a response from the Health Board by the …
Ms A complained that Tai Tarian had failed to undertake agreed repairs and improvements at her home. Ms A said that the garden was uneven and dangerous, the fence boundary was only partially completed and driveway works were delayed. The Ombudsman found that the Housing …
Mrs A complained about a safeguarding referral made by her son’s Health Visitor. Mrs A said that the referral was without justification as the Health Visitor had failed to check her son’s records and should have referred them to the GP in the first instance. …