Clinical treatment outside hospital; GP:A GP Practice in the area of Hywel Dda University Health Board Report Date 06/11/2025 Case Against A GP Practice in the area of Hywel Dda University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202409479 Outcome Not Upheld Miss C complained about a GP Practice in the area of Hywel Dda University Health Board. The complaint subject to investigation was whether, between April and August 2024, the GP Practice arranged clinically appropriate investigations/examinations in response to Miss C’s presenting symptoms and patient history.
The Ombudsman’s investigation found that the GP Practice’s overall management and care of Miss C in respect of her knee-related complaints during the time period in question was of an appropriate clinical standard and in line with national guidelines. Accordingly, Miss C’s complaint was not upheld.