Miss A complained that the time she had waited on an English NHS waiting list for knee surgery had not been transferred to the Welsh equivalent.
At assessment, the Ombudsman found that the Health Board’s response to Miss A’s complaint inadequately explained the policies and procedures behind her transfer between the 2 waiting lists.
The Health Board agreed, within 4 weeks of the decision letter, to provide a further response to the issues raised by the Complainant that addresses the transfer between waiting lists.