Repairs and maintenance (inc improvements and alteration eg. central heating double glazing):Tai Tarian Report Date 27/10/2025 Case Against Tai Tarian Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202503132 Outcome Early resolution Ms A complained that Tai Tarian had failed to undertake agreed repairs and improvements at her home. Ms A said that the garden was uneven and dangerous, the fence boundary was only partially completed and driveway works were delayed.
The Ombudsman found that the Housing Association had investigated Ms A’s complaint and agreed to undertake works in May 2025. Although some works had been undertaken there had been a delay. Ms A was dissatisfied with the works that had been carried out and raised further concerns. Ms A had been inconvenienced by the Housing Association’s failure to adequately address matters, which had has caused her stress, anxiety and frustration. The Ombudsman decided to settle the complaint without an investigation.
The Housing Association agreed to, within 4 weeks, undertake a site visit to inspect the gardens and boundary fence, identify a list of outstanding issues and provide Ms A with a schedule of any works to be undertaken. It also agreed to provide Ms A with a written apology for the delays in addressing her concerns and carrying out necessary works.