Ms A complained about the action taken by the Council to address her concerns about trespassing and vehicles parking on her private property.
The Ombudsman found that the Council had provided responses briefly outlining action it had taken to address the complaint. However, this had not fully resolved the concerns raised. The complaint response did not comprehensively detail the action taken, or planned, or provide Ms A with any available options for if she experienced further issues.
The Ombudsman sought and gained the Council’s agreement to provide Ms A with a comprehensive response to her complaint within 4 weeks. It agreed to explain the action taken by the Council to address the concerns and clarify any outstanding actions agreed, with timescales for completion. In addition, it agreed to confirm the options available to Ms A if she had any further concerns.