Miss A complained about the maternity care and treatment and communication provided by the Health Board in September 2024 and about the administration of her medical records.
The Ombudsman found that the Health Board had provided Miss A with a response to her complaint about communication and maternity care and treatment. However, it had not responded to Miss A’s specific concerns about her discharge from the service or the administration of her medical records.
The Ombudsman sought and gained the Health Board’s agreement to provide Miss A with a response to her complaints that she was not formally discharged from the service and about its handling of her medical records. The Health Board agreed to provide the response within 4 weeks.