Mrs X complained that Swansea Bay University Health Board failed to respond to the complaint she submitted in July 2024.
The Ombudsman found that the Health Board had not provided a final complaint response. She said this caused uncertainty and frustration for Mrs X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 6 weeks, issue the complaint response which will include an apology and explanation for the delays, and offer a £200 financial redress payment in recognition of the delays and for the time and trouble.