Source · PSOW (Public Services Ombudsman for Wales)

Swansea Bay University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202406093 Sector Health Category Clinical treatment in hospital Decided 05 November 2025

View Swansea Bay University Health Board scorecard

Full decision

Mrs A complained about the care and treatment her late father (Mr B) received from Swansea Bay University Health Board. The investigation considered whether Mr B’s blood pressure was appropriately managed whilst he was an inpatient between 26 December 2022 and 4 January 2023, and whether, the decision to discharge him without re-instating ramipril (a type of antihypertensive medication, called an angiotensin-converting enzyme (“ACE”) inhibitor which works by widening the blood vessels making it easier for the heart to pump blood around the body), with a plan for review with the GP in 7 to 14 days, was clinically appropriate.

The investigation found that Mr B’s blood pressure was appropriately managed during admission. Given Mr B’s renal deterioration, it was appropriate that his antihypertensive medication was withdrawn, until he had begun to recover. The decision to recommence lacidipine (an antihypertensive medication that works by relaxing the blood vessels) during admission, but to continue to withhold ramipril was also appropriate.

The decision to discharge Mr B without re-commencing ramipril was clinically appropriate. It is normal and good clinical practice to defer blood pressure monitoring to a patient’s GP following discharge. The error in the discharge summary did not cause, and was unlikely to have caused, a clinical injustice to Mr B. The complaint was not upheld.

View original on PSOW (Public Servic… website

Other decisions involving Swansea Bay University Health Board

Reference Date Summary Outcome
PSOW-202601482 23 Jun 2026 Miss B complained that Swansea Bay University Health Board failed to provide a response to her complaint, which she made … Resolved / Early Resolution
PSOW-202501900 19 Jun 2026 Mrs N complained about the care provided to her mother, Mrs L, during Mrs L’s attendance at the Emergency Department … Partly Upheld
PSOW-202600416 27 May 2026 Complaint about the care and treatment provided by Swansea Bay University Health Board during pregnancy and the birth of their … Resolved / Early Resolution
PSOW-202510769 30 Apr 2026 Ms A complained that Swansea Bay University Health Board had failed to keep her updated on the progress of her … Resolved / Early Resolution
PSOW-202510036 28 Apr 2026 Miss A complained that Swansea Bay University Health Board had not fully addressed her complaint about care and treatment provided … Resolved / Early Resolution
View all decisions for this organisation