Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202504238 | Powys County Council | Local Government | Resolved / Early Resolution | 30 Sep 2025 |
| PSOW-202406409 / 202406446 | Broughton Community Council/Wrexham County Borough Council | Local Government | Withdrawn | 30 Sep 2025 |
| PSOW-202406407/202406408 | Brymbo Community Council/Wrexham County Borough Council | Local Government | Withdrawn | 30 Sep 2025 |
| PSOW-202501247 | Hedyn | Resolved / Early Resolution | 30 Sep 2025 | |
| PSOW-202504313 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 30 Sep 2025 |
| PSOW-202504422 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 29 Sep 2025 |
| PSOW-202400568 | Swansea Bay University Health Board | Health | Not Upheld | 29 Sep 2025 |
| PSOW-202500292 | Powys County Council | Local Government | Resolved / Early Resolution | 26 Sep 2025 |
| PSOW-202404666 | Abergavenny Town Council | Local Government | Withdrawn | 26 Sep 2025 |
| PSOW-202401088 | Abergavenny Town Council | Local Government | Withdrawn | 26 Sep 2025 |
| PSOW-202401004 | Gwaun Cae Gurwen Community Council | Local Government | Not Upheld | 26 Sep 2025 |
| PSOW-202310160 | Tywyn Town Council | Local Government | Not Upheld | 26 Sep 2025 |
| PSOW-202307896/202310159 | Tywyn Town Council | Local Government | Not Upheld | 26 Sep 2025 |
| PSOW-202503013 | A GP Practice in the area of Powys Teaching Health Board | Health | Resolved / Early Resolution | 26 Sep 2025 |
| PSOW-202503627 | Newport City Council | Health | Resolved / Early Resolution | 25 Sep 2025 |
| PSOW-202503182 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 25 Sep 2025 |
| PSOW-202505111 | Hafod Housing Association | Housing | Resolved / Early Resolution | 25 Sep 2025 |
| PSOW-202407222 | Merthyr Tydfil County Borough Council | Local Government | Other | 25 Sep 2025 |
| PSOW-202401728 | Hywel Dda University Health Board | Health | Other | 25 Sep 2025 |
| PSOW-202501986 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 24 Sep 2025 |
| PSOW-202408802 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 23 Sep 2025 |
| PSOW-202502982 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 23 Sep 2025 |
| PSOW-202401484 | Hywel Dda University Health Board | Health | Not Upheld | 22 Sep 2025 |
| PSOW-202501796 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 19 Sep 2025 |
| PSOW-202502075 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 19 Sep 2025 |