Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202500164 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 5 Aug 2025 |
| PSOW-202403830/202402823 | Powys County Council & Welshpool Town Council | Local Government | Not Upheld | 5 Aug 2025 |
| PSOW-202207114 | Abertillery & Llanhilleth Community Council | Local Government | Not Upheld | 5 Aug 2025 |
| PSOW-202306423 | Abertillery & Llanhilleth Community Council | Local Government | Not Upheld | 5 Aug 2025 |
| PSOW-202500572 | Waunfawr Community Council | Local Government | Resolved / Early Resolution | 4 Aug 2025 |
| PSOW-202401984 | Flintshire County Council | Local Government | Not Upheld | 4 Aug 2025 |
| PSOW-202205610 | Cyngor Gwynedd | Not Upheld | 1 Aug 2025 | |
| PSOW-202500494 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 31 Jul 2025 |
| PSOW-202501201 | Cardiff Council | Local Government | Resolved / Early Resolution | 31 Jul 2025 |
| PSOW-202500676 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 30 Jul 2025 |
| PSOW-202501537 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 30 Jul 2025 |
| PSOW-202502851 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 30 Jul 2025 |
| PSOW-202502358 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 30 Jul 2025 |
| PSOW-202501080 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 29 Jul 2025 |
| PSOW-202500781 | Trivallis | Resolved / Early Resolution | 29 Jul 2025 | |
| PSOW-202501495 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 29 Jul 2025 |
| PSOW-202502176 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 29 Jul 2025 |
| PSOW-202502243 | Tai Calon Community Housing | Housing | Resolved / Early Resolution | 29 Jul 2025 |
| PSOW-202501988 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 28 Jul 2025 |
| PSOW-202502724 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 25 Jul 2025 |
| PSOW-202500530 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 25 Jul 2025 |
| PSOW-202501203 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 25 Jul 2025 |
| PSOW-202501371 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 25 Jul 2025 |
| PSOW-202310248 | Denbighshire County Council | Local Government | Not Upheld | 25 Jul 2025 |
| PSOW-202404604 | Cardiff Council | Local Government | Not Upheld | 25 Jul 2025 |