Ms A complained that Betsi Cadwaladr University Health Board failed to investigate, diagnose and treat her ear nose and throat problems. She said that private consultants had recommended treatment, including surgery, which the Health Board would not provide.
The assessment found that the Health Board’s view was that surgery was not clinically necessary and that correspondence from private consultants had not been shared. Given the nature of the complaint, Ms A agreed it was reasonable and appropriate for the Health Board to have an opportunity to provide comment on the correspondence.
The Ombudsman sought and gained the Health Board’s agreement to consider the correspondence and comment on whether intervention was clinically necessary in Ms A’s case within 1 month.