Mrs X complained that Cardiff Council failed to respond to the concerns she submitted regarding the green space near her property.
The Ombudsman found that the Council had not provided Mrs X with a complaint response. The Ombudsman said this caused uncertainty and frustration for Mrs X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 4 weeks, provide the complaint response that will also include an apology and explanation for not considering the complaint via the complaint procedure and an offer of a £50 financial redress payment for the time and trouble.