Source · PSOW (Public Services Ombudsman for Wales)

Cardiff Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202506709 Sector Local Government Category Various Other Decided 17 November 2025

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Mrs X complained that Cardiff Council failed to respond to the concerns she submitted regarding the green space near her property.

The Ombudsman found that the Council had not provided Mrs X with a complaint response. The Ombudsman said this caused uncertainty and frustration for Mrs X. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to, within 4 weeks, provide the complaint response that will also include an apology and explanation for not considering the complaint via the complaint procedure and an offer of a £50 financial redress payment for the time and trouble.

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Other decisions involving Cardiff Council

Reference	Date	Summary	Outcome
PSOW-202303707	—	Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, …	Resolved / Early Resolution
PSOW-202509270	15 Apr 2026	Mr and Mrs A complained about the action taken by the Council regarding their housing situation and the way it …	Resolved / Early Resolution
PSOW-202510759	02 Apr 2026	Mr C complained that he had been disadvantaged by the way Cardiff Council handled his housing application and that the …	Resolved / Early Resolution
PSOW-202509223	31 Mar 2026	Mr A complained about the way in which his complaint, regarding the standard of care his son had received from …	Resolved / Early Resolution
PSOW-202508722	24 Mar 2026	Ms A complained that Cardiff Council failed to repair her leaking guttering since the Summer of 2024. The Ombudsman found …	Resolved / Early Resolution

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