Ms A complained about various issues around Cardiff Council’s waste collection and the condition of communal/bin areas at the block of flats where she was a tenant.
When the Ombudsman sought the Council’s comments on the concerns raised, it proposed a site visit involving Housing and Waste Officers, with Ms A welcome to attend, to evaluate what adjustments or alternative arrangements would be appropriate. This site visit would be followed by a written summary of the Council’s findings and formal position.
Instead of investigating the complaint, the Ombudsman obtained the Council’s agreement to establish definitively, within 1 month, whether Ms A wanted to attend the site visit. If Ms A was inclined to attend the site visit, the Council would arrange, within 3 months, for that site meeting to take place. If Ms A was not inclined to attend the site meeting, the Council would arrange a site visit, within 2 months, in order to identify and resolve the concerns. In either case, the Council would issue its written summary within 1 month of the site visit/meeting.