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The Ombudsman found that the Health Board had not directly responded to Mrs A and did not address every issue she had raised. The Ombudsman considered that this caused Mrs A frustration due to unanswered questions and decided to settle the complaint without an investigation.
The Ombudsman gained the Health Board’s agreement to respond to Mrs A’s complaint, commenting on each of the issues she raised, within 4 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510236 | 18 Mar 2026 | Ms A complained that she had not received a suitable response to her complaint which she submitted to Powys Teaching … | Resolved / Early Resolution |
| PSOW-202508027 | 09 Mar 2026 | Mrs A complained that Powys Teaching Health Board had refused to investigate her complaint without her son’s consent. Mrs A … | Resolved / Early Resolution |
| PSOW-202506444 | 06 Feb 2026 | Miss A complained that Powys Teaching Health Board (“the Health Board”) failed to provide a patient specific complaint response in … | Resolved / Early Resolution |
| PSOW-202506430 | 02 Feb 2026 | Ms A complained about the care and treatment she received from Powys Teaching Health Board (“the Health Board”) when a … | Resolved / Early Resolution |
| PSOW-202503182 | 25 Sep 2025 | Ms A complained that Powys Teaching Health Board assessed and then discharged her son from the neurodevelopment pathway. She also … | Resolved / Early Resolution |