Mr A complained about delays in completing repairs to his property and a decision reached to restrict contact with the Housing Association.
The assessment found that the decision to restrict Mr A’s contact was made in accordance with the relevant policy and one that the Housing Association was entitled to reach. However, the Housing Association accepted that there had been delays in completing repairs to Mr A’s property.
The Ombudsman sought and gained the Housing Association’s agreement to apologise to Mr A for the delays in completing repairs and to offer a payment of £150 in recognition of this. The Housing Association agreed to take this action within 1 month of the Ombudsman’s decision.