Source · PSOW (Public Services Ombudsman for Wales)

Bridgend Town Council

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202403535 Sector Local Government Category Promotion of equality and respect Decided 07 November 2025

Full decision

The Ombudsman received a complaint that a Member (“the Member”) of Bridgend Town Council (“the Council”) had breached the Code of Conduct.

It was alleged that the Member sent correspondence to the Complainant which was disrespectful and amounted to bullying and harassment.  The Ombudsman determined that investigation was appropriate and that paragraphs 4(b) and 4(c) of the Code should be considered.  Information was obtained from the Council.  Witnesses, including the complainant, were interviewed and provided written submissions.  The Member was interviewed.

The investigation found that the correspondence sent by the Member included comments that could be considered as offensive and upsetting and were disrespectful in nature.  In considering complaints which relate to the conduct of a councillor who is exercising their right to freedom of expression under Article 10 of the European Convention on Human Rights, the Ombudsman must carefully consider whether any sanction which might ultimately be imposed on the member, would be a proportionate interference with those rights.  The Ombudsman must also consider the purpose of the ethical standards framework and whether it would be proportionate and in the public interest for any further action to be taken.

The Ombudsman considered that the Member’s explanation for sending the correspondence, specifically that he was upset that he had received an invitation for the meeting and waited for some time for it to start only to then be asked to leave, was plausible.  The Member acknowledged that he wrote the letter in the “heat of the moment”, while emotions were high.  The Member reflected on his conduct and acknowledged that the letter was sent in the heat of the moment and that he should have taken time to consider the matter before sending such a letter.  The Member also offered further apologies and it is clear that he regrets the incident and feels he could have handled the matter differently.

In view of the insight and remorse shown by the Member, and the apologies for the comments made, the Ombudsman considered that it was not proportionate or in the public interest for any further action to be taken.  This is not to downplay the effect the alleged comments had on the Complainant, who found them, understandably, upsetting.  The Member was reminded of the importance of maintaining a respectful relationship with members of the public.  The Ombudsman also recommended that the Member undertake training on the Code of Conduct.

View original on PSOW (Public Servic… website

Other decisions involving Bridgend Town Council

Reference Date Summary Outcome
PSOW-202401510 09 May 2025 It was alleged that a Member of the Council failed to declare personal and prejudicial interests during a council meeting. … Withdrawn
PSOW-202201997 17 Jun 2024 We received a complaint that a Member (“the Member”) of Bridgend Town Council (“the Council”) breached the Code of Conduct … Other
PSOW-202203440 20 May 2024 The Ombudsman received a complaint that a Former Member (“the Former Member”) of Bridgend Town Council (“the Council”) had breached … Other
PSOW-202204885 27 Mar 2024 The Ombudsman received a complaint that a Member (“the Member”) of Bridgend Town Council (“the Council”) breached the Code of … Other
PSOW-202102372 19 Jul 2022 It was alleged that a Councillor (“the Member”) disclosed confidential information on Facebook when she shared information about a discussion … Not Upheld
View all decisions for this organisation