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Ms A complained that the Health Board failed to adhere to the Urgent Suspected Cancer pathway and denied that she was on this pathway.
At assessment, it was found that the Health Board failed to apologise to Miss A for misinforming her of the nature of her referral to Gynaecology.
The Health Board agreed, within 1 week of the decision letter, to apologise to Ms A for misinforming her of the nature of her referral to Gynaecology.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202410002 | 30 Apr 2026 | Ms C complained about the care and treatment provided to her late mother-in-law, Ms D, when she was investigated and … | Partly Upheld |
| PSOW-202502189 | 23 Apr 2026 | The investigation focused on whether Ms A’s waiting time for gallbladder surgery was appropriately managed in line with the Welsh … | Partly Upheld |
| PSOW-202510196 | 23 Apr 2026 | Mr A complained that the Health Board inappropriately submitted three Multi Agency Referral Forms (“MARFs”) to the Council in relation … | Resolved / Early Resolution |
| PSOW-202501454 | 16 Apr 2026 | Mr C complained that Cardiff and Vale University Health Board had not provided him with the mental health care and … | Resolved / Early Resolution |
| PSOW-202509648 | 15 Apr 2026 | Mrs A complained that the Health Board had not responded to all her concerns in its complaint response, and that … | Resolved / Early Resolution |