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Ms A complained that the Health Board failed to adhere to the Urgent Suspected Cancer pathway and denied that she was on this pathway.
At assessment, it was found that the Health Board failed to apologise to Miss A for misinforming her of the nature of her referral to Gynaecology.
The Health Board agreed, within 1 week of the decision letter, to apologise to Ms A for misinforming her of the nature of her referral to Gynaecology.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202600364 | 22 Jun 2026 | Miss C complained about the care that she and her baby received from Cardiff and Vale University Health Board, before, … | Resolved / Early Resolution |
| PSOW-202502000 | 08 Jun 2026 | Mrs B complained about the care and treatment she received from Cardiff and Vale University Health Board. Specifically, the investigation … | Not Upheld |
| PSOW-202600721 | 19 May 2026 | Mrs A complained that she was dissatisfied with Cardiff and Vale University Health Board’s (“the Health Board”) response to her … | Resolved / Early Resolution |
| PSOW-202509841 | 01 May 2026 | Miss A complained that Cardiff and Vale University Health Board had not fully addressed her complaint about the care and … | Resolved / Early Resolution |
| PSOW-202410002 | 30 Apr 2026 | Ms C complained about the care and treatment provided to her late mother-in-law, Ms D, when she was investigated and … | Partly Upheld |