Ms A complained that the Health Board failed to adhere to the Urgent Suspected Cancer pathway and denied that she was on this pathway.
At assessment, it was found that the Health Board failed to apologise to Miss A for misinforming her of the nature of her referral to Gynaecology.
The Health Board agreed, within 1 week of the decision letter, to apologise to Ms A for misinforming her of the nature of her referral to Gynaecology.