Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202502975 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 8 Oct 2025 |
| PSOW-202502399 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 8 Oct 2025 |
| PSOW-202404815 | A GP Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 7 Oct 2025 |
| PSOW-202502304 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 7 Oct 2025 |
| PSOW-202504133 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 6 Oct 2025 |
| PSOW-202503849 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 6 Oct 2025 |
| PSOW-202502384 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 3 Oct 2025 |
| PSOW-202503224 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 3 Oct 2025 |
| PSOW-202504212 | Flintshire County Council | Local Government | Resolved / Early Resolution | 3 Oct 2025 |
| PSOW-202504325 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 Oct 2025 |
| PSOW-202502792 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 1 Oct 2025 |
| PSOW-202503266 | Caredig | Resolved / Early Resolution | 1 Oct 2025 | |
| PSOW-202503782 | Trivallis | Resolved / Early Resolution | 1 Oct 2025 | |
| PSOW-202406409 / 202406446 | Broughton Community Council/Wrexham County Borough Council | Local Government | Withdrawn | 30 Sep 2025 |
| PSOW-202406407/202406408 | Brymbo Community Council/Wrexham County Borough Council | Local Government | Withdrawn | 30 Sep 2025 |
| PSOW-202504238 | Powys County Council | Local Government | Resolved / Early Resolution | 30 Sep 2025 |
| PSOW-202501247 | Hedyn | Resolved / Early Resolution | 30 Sep 2025 | |
| PSOW-202504313 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 30 Sep 2025 |
| PSOW-202400568 | Swansea Bay University Health Board | Health | Not Upheld | 29 Sep 2025 |
| PSOW-202504422 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 29 Sep 2025 |
| PSOW-202404666 | Abergavenny Town Council | Local Government | Withdrawn | 26 Sep 2025 |
| PSOW-202401088 | Abergavenny Town Council | Local Government | Withdrawn | 26 Sep 2025 |
| PSOW-202401004 | Gwaun Cae Gurwen Community Council | Local Government | Not Upheld | 26 Sep 2025 |
| PSOW-202310160 | Tywyn Town Council | Local Government | Not Upheld | 26 Sep 2025 |
| PSOW-202307896/202310159 | Tywyn Town Council | Local Government | Not Upheld | 26 Sep 2025 |