Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202400797 | Cwm Taf Morgannwg University Health Board | Health | Other | 20 Nov 2025 |
| PSOW-202407036 | Cardiff and Vale University Health Board | Health | Not Upheld | 20 Nov 2025 |
| PSOW-202407617 | Aneurin Bevan University Health Board | Health | Not Upheld | 20 Nov 2025 |
| PSOW-202407617 | Aneurin Bevan University Health Board | Health | Not Upheld | 20 Nov 2025 |
| PSOW-202407678 | Swansea Bay University Health Board | Health | Other | 20 Nov 2025 |
| PSOW-202501588 | Flintshire County Council | Local Government | Resolved / Early Resolution | 20 Nov 2025 |
| PSOW-202501669 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 20 Nov 2025 |
| PSOW-202506467 | Wales & West Housing Association | Housing | Resolved / Early Resolution | 20 Nov 2025 |
| PSOW-202502873 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 19 Nov 2025 |
| PSOW-202503234 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 18 Nov 2025 |
| PSOW-202503864 | Hedyn | Resolved / Early Resolution | 18 Nov 2025 | |
| PSOW-202505980 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 Nov 2025 |
| PSOW-202503755 | Cardiff Council | Local Government | Resolved / Early Resolution | 17 Nov 2025 |
| PSOW-202504991 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 17 Nov 2025 |
| PSOW-202407936 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 17 Nov 2025 |
| PSOW-202506271 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 17 Nov 2025 |
| PSOW-202506709 | Cardiff Council | Local Government | Resolved / Early Resolution | 17 Nov 2025 |
| PSOW-202503972 | Welsh Government | Resolved / Early Resolution | 14 Nov 2025 | |
| PSOW-202504884 | Health | Health | Resolved / Early Resolution | 13 Nov 2025 |
| PSOW-202504801 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 13 Nov 2025 |
| PSOW-202404402 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 13 Nov 2025 |
| PSOW-202505157 | Vale of Glamorgan Council | Health | Resolved / Early Resolution | 12 Nov 2025 |
| PSOW-202505683 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 12 Nov 2025 |
| PSOW-202506263 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 12 Nov 2025 |
| PSOW-202501872 | Cardiff Council | Local Government | Resolved / Early Resolution | 11 Nov 2025 |