Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202507139 Sector Health Category Clinical treatment in hospital Decided 08 January 2026

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Duty of Candour implementation Patient safety governance

Full decision

Mrs X complained that Aneurin Bevan University Health Board failed to respond to the complaint she submitted in April 2025.

The Ombudsman found that the Health Board failed to provide Mrs X with a complaint response which the Ombudsman said caused uncertainty and frustration for Mrs X. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to, within 12 weeks, provide a complaint response that will include an apology and explanation for the delays along with a financial redress offer of £150 in recognition of the delays.

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Other decisions involving Aneurin Bevan University Health Board

Reference	Date	Summary	Outcome
PSOW-202600070	25 Jun 2026	Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms …	Resolved / Early Resolution
PSOW-202509410	18 Jun 2026	Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A …	Resolved / Early Resolution
PSOW-202502459	17 Jun 2026	Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received …	Partly Upheld
PSOW-202601356	12 Jun 2026	Mr A complained that Aneurin Bevan University Health Board failed to respond to a complaint he submitted in September 2025 …	Resolved / Early Resolution
PSOW-202600487	08 Jun 2026	Mrs B complained that the Health Board did not appropriately investigate her late father’s possible Stevens-Johnson Syndrome and that it …	Resolved / Early Resolution

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