Mrs A complained that the Health Board rejected her daughter’s referral for a neurodevelopmental assessment on the grounds that she would not be seen before she turned 18, whereupon she would need to be seen, as an adult, by the Integrated Autism Service.
The Ombudsman found that the Health Board had not provided appropriate support to Mrs A’s daughter.
Therefore, it was agreed that, within 1 week of the decision letter, that the Health Board should contact Mrs A to enable her to share their experience and, within 4 weeks of the decision letter, that the Health Board should provide support to Mrs A’s daughter in the period before she can be assisted by the Integrated Autism Service.