Mrs X complained that Cwm Taf Morgannwg University Health Board failed to communicate with her in relation to a face to face meeting.
The Ombudsman found that the Health Board had arranged a meeting with Mrs X. However, the Health Board had delayed confirming a meeting room with Mrs X’s advocate. The Ombudsman said this caused uncertainty and frustration for Mrs X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 1 month, apologise to Ms X for the delay in arranging a meeting and to arrange a meeting with Mrs X and her advocate.