Mr A complained that he had not received a response from Swansea Council in respect of a complaint he made about a crossing outside of his home affecting parking.
The Ombudsman decided that whilst some of the complaint related to issues that had been complained about previously, to which the Council had responded, some of the issues raised appeared to be new concerns. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement that within 1 month it would write to Mr A, apologise for not responding to his complaint, clarify which issues raised it was not able to revisit and address any outstanding issues.