Mr B complained that Swansea Bay University Health Board failed to respond to his complaint about the care and treatment provided to his mother.
The Ombudsman found that the Health Board had failed to provide a response to Mr B’s re-opened complaint. She said that this caused frustration and uncertainty to Mr B. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Mr B with an apology for the delay, offer to pay £75 in recogonition of Mr B’s time and trouble in making his complaint to the Ombudsman and to issue a complaint response within 2 weeks.