Mr X complained that Vale of Glamorgan Council refused to accept his complaint regarding his concerns about water quality.
The Ombudsman found that the Council had refused to accept Mr B’s complaint. She said that this caused frustration and uncertainty to Mr B. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Mr B with an apology for the failure to log his concerns as a complaint and issue a properly considered Stage 1 complaint response within 3 weeks.