3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mr X complained that Vale of Glamorgan Council refused to accept his complaint regarding his concerns about water quality. The Ombudsman found that the Council had refused to accept Mr B’s complaint. She said that this caused frustration and uncertainty to Mr B. She decided …
Ms B complained about inpatient care and treatment provided to her husband in February 2025, in particular the management of his medication. The assessment found that the complaint response did not adequately address the concerns raised or qualifying liability, further to Welsh Government guidance. She …
Mr A complained that he has not received a response from Hywel Dda University Health Board in respect of events that occurred when his son very sadly passed away. The Ombudsman decided that whilst there had been some delays which were outside of the Health …
Mrs A complained about the care and treatment provided to her son by Betsi Cadwaladr University Health Board’s dermatology department. In particular, it had failed to provide effective treatment, dismissed her concerns and discharged her son from the service without notice or review. The Ombudsman …
Mrs C complained that the Practice failed to provide a response to her complaint about her ill-fitting denture. The Ombudsman found that the Practice had failed to provide a response to Mrs C’s complaint. She said that this caused frustration and uncertainty to Mrs C. …
Mrs A complained about the action taken by Monmouthshire County Council regarding her child’s additional learning needs provision. She raised concerns about the processes followed, including that the Council had delayed taking responsibility for her child’s individual development plan (“IDP”). Mrs A also raised concerns …
Mr B complained that his father, Mr A, was discharged prematurely by Cwm Taf Morgannwg University Health Board (“the Health Board”) from a hospital on 20 August 2024, without a care plan or appropriate assessment of risk. The investigation found that Mr A’s discharge from …
Mr B complained that Swansea Bay University Health Board failed to respond to his complaint about the care and treatment provided to his mother. The Ombudsman found that the Health Board had failed to provide a response to Mr B’s re-opened complaint. She said that …
We investigated a complaint brought by Mr A on behalf of his father Mr H which focused on whether it was appropriate to discontinue treatment and monitoring of Mr H on 8 December 2023, and once it was agreed to re-start treatment, whether there was …
Mr B complained, via an advocate, about a lack of complaint responses and about various aspects of the care and treatment provided to his wife, Mrs B, by a GP Practice in the Hywel Dda University Health Board area. The Ombudsman considered that Mr B …
Mr A complained that Cardiff Council “The Council” had taken an unreasonable amount of time to issue him a Stage 2 report to a complaint he had escalated. The Ombudsman found that the Stage 2 report was completed 8 months before it was issued to …
Mr A complained that he had not received a response from Swansea Council in respect of a complaint he made about a crossing outside of his home affecting parking. The Ombudsman decided that whilst some of the complaint related to issues that had been complained …
Mr X complained that Powys County Council had failed to respond to a complaint he had escalated to it in December 2024 regarding a license for a cycleway and footpath. The Ombudsman found that the Council had failed to properly log Mr X’s complaint through …
Ms G complained that Hywel Dda University Health Board failed to issue a response to her complaint, which she made to it in April 2025, regarding the care and treatment provided to her late partner. The Ombudsman found that the Health Board had failed to …
The investigation focused on Ms A’s complaint about the care and treatment she received when she attended the Emergency Department (“ED”) at Wrexham Maelor Hospital (“the Hospital”) on 26 November 2023. Specifically, the investigation considered: whether the diabetic ketoacidosis (“DKA”) Ms A experienced could have …
Mrs A complained that Caerphilly County Borough Council refused to escalate her social services complaint about her late husband. The Ombudsman found that the Council had refused to escalate Mrs A’s complaint to Stage 2 of the complaints process. She said that this caused frustration …
Mrs X complained that Aneurin Bevan University Health Board failed to respond to the complaint she submitted in April 2025. The Ombudsman found that the Health Board failed to provide Mrs X with a complaint response which the Ombudsman said caused uncertainty and frustration for …
Mrs A complained that the Health Board rejected her daughter’s referral for a neurodevelopmental assessment on the grounds that she would not be seen before she turned 18, whereupon she would need to be seen, as an adult, by the Integrated Autism Service. The Ombudsman …
Ms A complained about the Health Board’s communication with her about a shoulder operation. She said that she had only later been told that she had suffered a punctured lung. It did not appear from information considered during the assessment that Ms A had suffered …
The Ombudsman investigated Ms B’s complaint about the cardiology management and care that she received from Betsi Cadwaladr University Health Board’s (“the Health Board”) Ysbyty Gwynedd (“the Hospital”) between January to May 2022 and whether it was clinically appropriate, including: the delay in review of …
Ms C complained that there had been avoidable delays before Cardiff and Vale University Health Board offered surgery for a bladder prolapse. The Ombudsman decided that the clinical decisions were consistent with national guidelines. However, there had been errors in booking appointments and Ms C …
We investigated a complaint brought by M’s mother, Mrs P, which focused on whether M’s consultations with clinicians at a GP practice (“the GP Practice”) in relation to abdominal symptoms between 11 March 2024 and 8 June 2024 were appropriately managed and whether there were …
Ms X complained that Flintshire County Council had failed to rectify numerous repairs in her home. The Ombudsman found that the Council had failed to consider Ms X’s concerns under its formal complaints procedure. She said this caused uncertainty and frustration for Ms X. The …
Mrs X complained that Cwm Taf Morgannwg University Health Board failed to communicate with her in relation to a face to face meeting. The Ombudsman found that the Health Board had arranged a meeting with Mrs X. However, the Health Board had delayed confirming a …
Mr A complained that a shed he had been provided with by Ateb Group Ltd, as redress for previous heating issues, had not been installed correctly and he had been unable to use it as intended. The Ombudsman decided that there had been a failure …